If you buy some jewellery from us but you I buy something and I don’t like it?You can return your purchase within 14 days from receipt of your order, for a refund, exchange or credit note, in line with our online purchasing Money Back Guarantee.
Please note: Refunds, Credit Notes or Exchanges do not apply to customised products e.g. engraved or bespoke orders, which cannot be returned. For more comprehensive information on our Terms and conditions please visit Terms and Conditions.
UK and International sales
For online sales from the USA and the Rest of the World, the same terms and conditions apply.
Please note that you will be responsible for all delivery charges. Don’t forget to mark the shipping documents/waybill with Return of British Goods if you are returning the goods from outside the EU. Otherwise you will be liable for any British customs duties or taxes charged on your returned item.
If you bought a ring from us but you didn’t know the correct size at the time or it was a surprise gift. This can be an issue with engagement rings for example, but we expect that, very common. So when you add the item to your basket, please write in the ‘additional information’ box that you are unsure about the ring size.
Generally, we will send you an average ring size, which you can present. Then you or the recipient may send it back to us in accordance with the returns procedure detailed under our Money Back Guarantee and we will re-size it or exchange it for one at the correct size, for free.
You must return the ring to us in its unworn, pristine, re-saleable condition with original packaging and receipt within 14 days. It this is not possible for some reason we can deal with any enquiries on a case by case basis from the date you receive your goods, in accordance with our Terms and Conditions. You will be responsible for all delivery and re-delivery charges. We want to help you as much as we can.
Some gemstone and Libertine – resin/enamel rings, may not be possible to resized. Therefore it is essential that you or the recipient return the ring for the correct size before wearing it. If we have to re-make the ring at a larger size and this requires the use of additional materials, we will have to charge for these, but you will be contacted before any work commences and informed of the charge.
If your ring is bespoke or has been customised in any way (e.g. with engraving) we are unable to exchange it and may not be able to re-size it. If we can re-size it, we will quote for this on a case-by-case basis.
Please note that the size of a ring affects its price if it is made in gold or platinum (due to the amount/weight of metal required). Therefore you may have to pay extra if the size you re-order is larger than the one that you purchased, or refunded if it is smaller than the original. If you have purchased a ring with a stone as a gift and the recipient wishes to have a different stone, we can arrange this for you. Please note that price variations, due to the type and quality of the replacement stone may also apply. You also have the option to exchange the gift for something else in our range or take advantage of our online purchasing Money Back Guarantee. If you have any questions please feel free to contact us at email@example.com or phone +44 (0) 20 7249 6159 Wednesdays to Sundays 11am-6pm GMT.
Money Back Guarantee
If for any reason you are not totally satisfied with your online purchase simply return it within 14 working days of delivery, in its original and unused saleable condition, together with its packaging and receipt to: William Cheshire , 14 Broadway Market, London E84QJ
We will refund you the full amount of the standard goods, excluding any shipping charges. Our Money Back Guarantee does not apply to customised products e.g. engraved or bespoke orders or products that include any other alterations. In certain circumstances, these will be considered on a case by case basis at our own discretion.
To take advantage of our Money Back Guarantee you must do the following:
- State the reason for the return and whether you would like us to exchange or refund the item.
- Return the item in its unworn, pristine and re-saleable condition with its original product packaging and receipt.
- Package the item securely and adequately. Be careful when packaging the jewellery as you will be held responsible for any damage/scratching incurred in transit.
- Return by registered post or courier ensuring item is adequately insured for its full value. Please note that you will be responsible for all delivery charges.
- Mark the shipping documents/waybill with ‘Return of British Goods’ if you are returning the goods from outside the EU.
If you need any help or advice please do not hesitate to call us on +44 (0) 207 249 6159 or email us at firstname.lastname@example.org
Please note that this money back guarantee only applies to purchases through this online shop. This does not affect your statutory rights.